FAQ.
Reservations.
How can I make a reservation at Noi?
In order to make a reservation, please follow the steps indicated in our website's booking section. If there is no availability on your desired date, please send a request and we will contact you if a table opens up. You may also email booking@restaurantnoi.hk or message us on WhatsApp at +852 9855 8186, and our team will get back to you shortly.
How long in advance should I make a reservation?
You can make your reservation up to 90 days in advance through our website: www.restaurantnoi.hk or through our email booking@restaurantnoi.hk. If you wish to book a later date, contact us and we will be happy to help.
I have queries about my reservation
If you have any questions, doubts or want to make any changes to a confirmed reservation, please email booking@restaurantnoi.hk or message us on WhatsApp at +852 9855 8186.
Will you contact me from Noi when I make a reservation?
You will receive an email confirmation at the time of booking. If it does not arrive within 24 hours, please contact our reservations team at booking@restaurantnoi.hk. You will also receive a reminder email 96 hours before your reservation, so you can confirm or make changes before the free-cancellation deadline (see our cancellation policy below).
Is my card charged when I book?
No. Your card details are taken only as a guarantee through our secure reservations system; nothing is charged at the time of booking. Charges apply only under our cancellation policy, or for your meal at the restaurant.
What is the reservation cancellation policy?
Cancellations or changes must be made by email at booking@restaurantnoi.hk. Cancellations or changes made 72 hours or more before your seating time incur no charge. Within 72 hours of your seating time, or in case of a no-show, the full price of the selected menu will be charged per guest to the card provided as guarantee. We hold your table for 15 minutes past your reservation time; after that, the reservation is regarded as a no-show.
How can I make a reservation for a group?
If you would like to make a group reservation, please contact us at booking@restaurantnoi.hk and we will provide you with all the necessary information and the availability of the restaurant. The same cancellation policy as for any other reservation applies. For private parties in our private dining room, please contact us by email or phone.
What happens in case of a typhoon or black rainstorm?
If Typhoon Signal No. 8 or above, or a Black Rainstorm Warning, is in force at the time of your reservation, we will contact you to reschedule your reservation or issue a credit for another date. No cancellation charge applies in these cases.
What happens if I am late?
We thank our guests for being punctual so that they can fully enjoy the Noi experience. We hold your table for 15 minutes past your confirmed reservation time; after that, without notice, the reservation is regarded as a no-show (see our cancellation policy).
Hours & location.
What are the opening hours of Noi?
For now we open only for dinner, Thursday to Monday. Doors open at 6:00 pm and last seating is at 8:00 pm.
Where is Noi?
Noi is located at Podium Level 5 of Four Seasons Hotel Hong Kong.
Is there wheelchair access available?
Our facilities are designed and adapted to serve the needs of people with reduced mobility. Please inform us of any special needs you may have, so we can adapt and provide comfort at your table or at any other area of the restaurant.
The menu & dietary needs.
What is the tasting menu like?
Noi offers a unique tasting menu which represents the essence of Chef Paulo's cuisine and philosophy, which heavily features fish and shellfish, raw and cooked. The menu is subject to change according to the seasonality and availability of the produce. We offer two tasting menus: Delighted Taste of Noi (HKD 1,988) and Signature Seasonal Menu (HKD 2,980), per guest. Prices do not include the 10% service charge and may change with the seasons.
How much time should I allow for the experience?
We recommend allowing at least 90 minutes; the full Noi experience can last up to two and a half hours.
Do you have a vegetarian or vegan menu?
We are very sorry as our menu is not designed for vegetarians and vegans. If you don't eat meat, but you do eat seafood and fish, we can adapt your menu if you contact us with advance notice at booking@restaurantnoi.hk.
What happens if someone has an allergy or intolerance?
Noi's menu features fish and shellfish heavily, built on fresh, seasonal produce. Please inform us of any allergies or intolerances at least 96 hours before your reservation, ideally before booking, at booking@restaurantnoi.hk or on WhatsApp at +852 9855 8186. Our kitchen cannot guarantee the absence of traces or rule out cross-contamination, so in cases of severe allergies or intolerances we advise against dining with us. Any adaptation of the menu remains at the restaurant's discretion.
Your visit.
Is there a dress code?
Smart Casual. The most important thing to us is that you enjoy the experience and that you feel comfortable.
Are children admitted?
Well-mannered children over the age of 12 are permitted in our private dining room with chef's approval. The experience can last up to 2.5 hours and is not suitable for most children. Please note there is no children's menu: all guests, including children, take the same tasting menu and are charged as full covers. If your child has any special dietary requirements, we do not recommend that they dine with us.
May I bring my own wine?
Yes. Corkage is charged at HKD 1,000 per bottle. Please let us know in advance if you plan to bring your own wine.
Payments & contact.
What payment methods does Noi accept?
Visa, MasterCard, American Express, UnionPay, WeChat Pay and Alipay. We also accept payments in cash (HKD).
If I am a member of the press, how can I contact you?
We appreciate it if you contact us by email at info@restaurantnoi.hk.
Where can I find your legal information?
Our Privacy Policy and Cookie Policy are available at any time from the links in the website footer.